Conditions of Use

Welcome to (“the website” or “this website”). These Terms of Use govern the access and use of Access and use of this website, as well as the purchase of products, are based on the assumption that you have read, acknowledged and accepted these Conditions of Use. This site is operated and maintained by Impossible Brands S.r.l. ("Operator"), with office in Via degli Arcimboldi, 5, 20123, Milan, Italy, company number MI-2593245 and VAT No.11305070960.
If you need help, please contact You can ask information concerning orders and shipments, refunds and returning products purchased on and the site's registration form, as well as suggestions and other general information on the services offered by
For all other legal information, please see the Conditions of Sale, the Shipping, returns & exchanges and Privacy Policy sections on The Operator may change or simply update, in whole or in part, these Terms of Use. Changes and updates to the Terms of Use will be will be provided to users in the footer of the home page as soon as they are made and will become binding as soon as they are published on the Site within the same section. We therefore ask that you access this section regularly to check for the most recent and up-to-date version of the Terms of Use. If you do not agree, to all or part, of the website Terms of Use, we ask that you no longer use our website.
Access and use of, including viewing the web pages, communicating with the Operator, the option of downloading information on products and purchasing them from the website, constitute activities conducted by our users exclusively for personal use unrelated to any trade, business or professional activity. Remember that you will be solely liable for your use of and its Content. Indeed, the Operator shall not be considered liable for any use of the website and its Content made by its users that is not compliant with the laws in force, without prejudice to Operator's liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information and data which is not correct, false or concerning third parties that have not given their consent, as well as for any improper use of such data or information.
Lastly, since all material will be downloaded or otherwise obtained through the use of the service at the user’s discretion and risk, all liability for any damage to computer systems or loss of data resulting from downloads performed by the user shall be incurred by the user and may not be attributed to the Operator. The Operator rejects all liability for any damage resulting from the inaccessibility of the services present on the site or damage caused by viruses, corrupted files, errors, omissions, interruptions to the service, deletion of content, problems related to the network, providers or telephone and/or electronic connections, unauthorized access, alterations to data, or the non-functioning and/or faulty functioning of the user’s electronic devices.
The user is responsible for the storage and correct usage of their personal information, including the credentials that enable them to access reserved services, as well as for any harmful consequences or damage that may arise for the Operator or third parties as a result of the incorrect usage, loss or theft of said information.

Privacy Policy

We ask that you carefully read the Privacy Policy that applies in the event that users access and use the relevant services without making purchases. The Privacy Policy will help you to understand how and for what purposes collects and uses your personal data.

Intellectual Property Rights

The content of, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, and any other material, in any format, published on, including menus, web pages, graphics, colors, schemes, tools, fonts and the design of the website, diagrams, layouts, methods, processes, functions and software that make up (collectively the "Content"), are protected by copyright and all the other intellectual property rights of Impossible Brands S.r.l., an Italian company with registered office in Via degli Arcimboldi, 5 - 20123 Milano (MI), Italy – and/or other right holders. You may not reproduce, in whole or in part, and/or its Content, without the express written consent of Impossible Brands S.r.l. and/or other right holders.

Impossible Brands S.r.l. has the exclusive right to authorize or prohibit the direct or indirect reproduction, in whole or in part, of and its Content, whether it be temporary or permanent.

In regard to the use of, you are solely authorized to view the Site and its Content. You are also authorized to carry out all other acts of temporary reproduction, devoid of economic significance, which are considered transitory or incidental and an integral and fundamental part of viewing and its Content and all other navigation operations on the website that are carried out solely for the legitimate use of and its Content. However, you are not authorized to carry out any reproduction, on any medium, of and its Content, in whole or in part. Any reproduction must be authorized by the Operator and/or Impossible Brands S.r.l. on a case-by-case basis, or by the authors of the individual works contained within the Site if necessary. Said reproduction must be done for legitimate means and in compliance with copyright and other intellectual property rights of the operator and the authors of the individual works contain within the Site. The authors of the individual works published on have, at any time, the right to claim authorship of their works and to object to any distortion, mutilation or other modification of the works, including any damage caused to the works which is prejudicial to their honor or reputation. You agree to respect the copyright of the artists who have chosen to publish their works on or who have collaborated with to create new expressive and artistic forms intended for publication, including non-exclusively on the Site or which form an integral part of the same. Furthermore, you are not authorized, under any circumstances, to use, in any way, shape or form, the Content of the Site and each individual work protected by copyright and any other intellectual property rights. By way of example, you may not alter or otherwise modify the Content and the protected works without the consent of Impossible Brands S.r.l. and the Operator and, where necessary, the individual authors of the works published on

Links to Other Websites

This website contains links ("links") to other websites which are in no way connected to The Operator does not control or monitor such third-party websites or their Content. The Operator shall not be held liable for the content of such sites and for the rules adopted by them in respect to your privacy and the processing of your personal data when you are visiting those websites. We therefore ask that you please pay attention when you access these websites through the links on and carefully read their terms of use and their privacy policies. In fact, we'd like to remind you that these General Terms of Use and the Privacy Policy of do not apply to third-party websites other than the Operator's. provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to other websites on the Internet. By providing links to other websites, the Operator is not recommending that its users access or browse these websites, nor does it provide any guarantees to the content, services or goods supplied and sold by these websites to Internet users.

Links to

Anyone interested in linking to the home page or other web pages of that can be accessed publicly is asked to contact the Operator at This is needed to request consent for linking to The Operator grants links to the applicant free of charge and on a non-exclusive basis. The Operator is entitled to object to certain links to its website in the event that the applicant who intends to activate links to has, in the past, adopted unfair business practices that do not conform to the customs of the sector or has made unfair competition activities vis-à-vis the Operator, or when the Operator fears that such practices may be adopted by the applicant in the future, or if the requesting party has in the past adopted, or it is feared that they may adopt in future, actions that discredit the Operator, its website or its services. In any case, it is forbidden to activate deep frames or deep links to or to perform unauthorized use of meta tags without the Operator's consent.

Disclaimers on Content

The Operator has taken every possible precaution to prevent the publication on the website of content that describes or represents scenes or situations of physical or psychological violence or content that, depending on users’ sensibilities, may be considered to infringe on civil beliefs, human rights or personal dignity, in all its forms and expressions. In any case, the Operator cannot guarantee that the content of the website is appropriate or lawful in other countries outside of Italy. However, if said content is considered unlawful or illegal in some of these countries, we ask that you refrain from accessing our website, and, in any case, if you choose to access it, we wish to inform you that the use you decide to make of the services provided by will be your exclusive personal responsibility.

The Operator has also adopted all useful measures to ensure that the content of is accurate for its users and does not contain any incorrect or out-of-date information, in regard to their date of publication on the website and, insofar as possible, also afterwards. However, the Operator cannot be held liable to its users for the accuracy and completeness of the content published on, except for its liability for tort and gross negligence and as otherwise provided for by the law. Moreover, the Operator cannot guarantee users that the website will operate continuously, without any interruptions and malfunctioning due to the connection to the Internet. In the event of any problem in using our website please contact us at A team member will be at your disposal to assist and help you to restore your access to the website, insofar as possible. At the same time, we recommend contacting your Internet services provider or checking that each device for Internet connection and access to web content is correctly activated, including your Internet browser. While the Operator will do everything in its power to ensure continuous access to its website, the dynamic nature of the Internet and its content may not allow to operate without any suspensions, interruptions or discontinuity due to the need for website updates. The Operator has adopted the adequate technical and organizational security measures to protect its services on, as well as the integrity of traffic data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential and non-confidential information regarding the users of, and to avoid unauthorized or unlawful access to such data and information.

Our Business Policy

The Operator has adopted its own business policy. Its mission consists of selling products through its services and its website to the "end consumer" only, meaning any natural person who is acting on for purposes which are outside his or her trade, business or professional activity, if any. If you are not an end consumer, please do not use our services for purchasing products on Otherwise, the Operator shall be entitled to object to the processing of purchase orders from persons other than end consumers and to any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.

Governing Law

These Conditions of Use are governed by Italian law.

Conditions of Sales

The offer and sale of products on are governed by these Conditions of Sale, together with the terms of use, the return policy and the privacy. Please read these terms. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
The products purchased on are sold directly by Impossible Brands S.r.l. ("the Vendor" or “the Seller”), an Italian company with registered office in Via degli Arcimboldi, 5, 20123, Milan, Italy, registered company number MI-2593245 and VAT number 11305070960. Throughout the site, the terms “we”, “us” and “our” refer to Impossible Brands S.r.l.
You can request any information concerning orders and shipping and refunds and returns of products purchased on through our support services by contacting For all other legal information, please consult the following sections: Conditions of Use, Shipping, Returns & Exchanges, Privacy and Cookie Policy.

Our Business Policy

Impossible Brands S.r.l. offers products for sale on (hereinafter “this website” or “the website”) and the products and services on the website are available exclusively to its end users, i.e. the “Consumers”.

“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on this website.

We reserve the right not to process orders received from users who are not “Consumers” and any other order which does not comply with our business policy.

These Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on between the users of and Impossible Brands S.r.l.

The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that can be found on through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Impossible Brands S.r.l. shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of and third parties.

Information on products and pricing

Information on Products (along with the relevant Product codes) and relevant prices are available on the website. We reserve the right to make adjustments to the pricing and/or the description or features of Products for reason including, but not limited to, changing market conditions, product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements.

The photographs and images of products included on the website have been portrayed as accurately as possible; however, the products offered may not exactly correspond to the real items in terms of image and colors due to the Internet browser or monitor used.

We reserve the right at any time to limit quantities and/or type of products available from the website. The style, models and colors of the products described on the website may be changed without notice.

Impossible Brands shall not be liable for errors occurring as a result of a failure of the Client’s connection to the website.

Impossible Brands, in the instance that you exercise your right to cancel, is entitled not to accept the return of products that have been altered in regard to their fundamental and qualitative characteristics or have been damaged.

Instagram Filters available for download on are free and cannot be considered as a product; no shipping, returns and refunds can be requested for them.

Couture Filters purchase gives you access to a unique HD picture with yourself wearing an Impossible Bag.

These products or services may have limited quantities and are not subject to return or exchange. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

Your purchase is digital only. The physical item will not arrive to you after the purchase - it exists only digitally.



Payments of the price of the products included in the order must be executed in one of the methods indicated in the order form. Shipping and delivery costs are covered by the Seller.

In case of payment by credit/debit card, your credit/debit card information, such as card number and expiration date, will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor. Except as provided in the Privacy Policy, these details will not be used by us except for processing your purchase order, issuing refunds in the event any products are returned, or for reporting cases of fraud on the Website to the competent authorities.

How to conclude a contract with the Vendor

To conclude a contract and place an order for the purchase of one or more products on, you must fill out the online order form and send it electronically to the Seller, following the relevant instructions.

The order form contains a summary of the information concerning the main characteristics of each product ordered and the corresponding price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping methods for the purchased products, shipping and delivery costs and the terms and conditions for exercising your right to cancel and the means and times for returning purchased products.

The contract is concluded and an order shall be deemed to have been submitted when the Seller receives your order form electronically and the order information has been verified as correct.

Before submitting your order form for the purchase of products, you will be asked to carefully read the Conditions of Sale and the Shipping, Returns and Exchanges section, to print a copy using the print option and to save or reproduce a copy for your own personal use.

The order form will be filed in our database for the time required to process your order and as provided by law. You will receive a receipt at the email address you provided or by going to the My Account area.

After your order form has been submitted and the contract concluded, the Seller will process your order.

The Seller may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In these instances, we will inform you via email that the contract has not been concluded and that the Seller has not carried out your purchase order, explaining the reasons. If the products displayed on are no longer available or no longer for sale at the time of your last access to the site or when you sent the order form, the Seller shall promptly inform you of the unavailability of the ordered products within thirty (30) days from the day after the Seller received your order. If the order form has been sent and the price paid, the Seller will refund the amount you have already paid.

By submitting an order form, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale in dealings with the Seller. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on

By submitting an order form, you are confirming that you understand and accept these Conditions of Sale, as well as the additional information contained on, even through links, including the Conditions of Use and the Privacy & Cookie Policy of

Upon concluding the contract and submitting an order form, the Seller shall send you a purchase order receipt email, containing the information already listed on the order form (link to the Conditions of Sale and Return Policy, the products' main characteristics, detailed information on the price, payment methods, your right to cancel and shipping costs).

Shipping and delivery

For specific product shipping and delivery procedures see Shipping, Returns & Exchanges section. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

Customer Service

Please contact our customer service for further information at


Consumer right and cooling-off period

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Impossible Brands S.r.l. within fourteen (14) days from the date on which you received them from For details regarding product limitations and refund policies, please refer to our “Shipping, returns & exchanges” section.

You should return the purchased products to Impossible Brands S.r.l. within fourteen (14) days from the date you notify Impossible Brands S.r.l. of the cancellation, in the same condition in which you received them. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

To return the products:

A. You should notify us in writing within fourteen (14) days (from the day of reception of the products) by writing an email to our customer service You should keep a record of your cancellation notice;

B. The products should not have been used, worn, washed or damaged;

C. The identification tag should still be attached to the products;

D. The products should be returned in their original packaging;

E. the products should be shipped to: “Impossible Brands S.r.l., Via Savona 97 – Lot D12 – 20144 Milan (MI) – Italy” within fourteen (14) working days following cancellation of the contract.

If you cancel the contract within the fourteen (14) days, you need to return the product within the following 14 days from the date of cancellation of the contract. We will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day of reception of the product in our warehouse. For details regarding product limitations and refund policies, please refer to our “Shipping, returns & exchanges” section.


You will find information on how we process your personal data by visiting the Privacy Policy section.

You are advised to read, if you haven't already done so, our Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of

For further information on our Privacy Policy, you can contact us at or at Impossible Brands S.r.l offices located in Via Savona, 97, 20144 Milan, Italy.

Governing Law

These Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

Amendments and updates

The Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Conditions of Sale shall be effective as of the date of publication on

Company information

Impossible Brands S.r.l.

Via degli Arcimboldi, 5

20123 Milan (MI) – Italy

VAT No: 11305070960